Legal
Privacy.
This notice explains what BESTERR LLC collects when you visit besterr.com or write to us, why we collect it, and the choices you have.
In short
Only what you send us
The contact form, plus standard server logs. No phone number, no tracking pixels.
Used to reply
Your message is used to answer you and plan the work. We never sell it.
Essential cookies only
Optional cookies stay off unless you switch them on.
You stay in control
Ask to see, correct or delete your data at privacy@besterr.com.
01Who we are
BESTERR LLC is the controller of the personal data described in this notice. Our registered address is 2105 Vista Oeste NW Suite E #2094, Albuquerque, New Mexico 87120, USA. It is a registered address, not an office: our team works remotely.
The simplest way to reach us about anything in this notice is privacy@besterr.com.
02What we collect
Information you give us. When you use the contact form or the brief builder, we receive your name, work email, company, the area you are interested in and your message. We also record the page the form was sent from and the time it was sent.
Information collected automatically. Like every website, our servers keep technical logs of requests: IP address, browser type, the page requested and the time. We do not use these logs to build a profile of you.
What we do not collect. This site does not ask for payment details, government identifiers, special categories of data or a phone number.
03How we use it, and why
- Purpose
- Reply to your enquiry and plan the work
- Data
- Form details
- Legal basis
- Steps you asked for before a contract, and our legitimate interest in answering you
- Purpose
- Keep the site secure and running
- Data
- Server logs
- Legal basis
- Our legitimate interest in security and reliability
- Purpose
- Remember your cookie choice
- Data
- Consent cookie
- Legal basis
- Necessary to respect your choice
- Purpose
- Count visits and measure page speed, without cookies
- Data
- Pages viewed, referring site, country, device type and load times, with no cookies or identifiers (Cloudflare Web Analytics)
- Legal basis
- Our legitimate interest in a fast, working site
- Purpose
- Optional analytics (not in use today)
- Data
- Usage data
- Legal basis
- Your consent, which you can withdraw at any time
| Purpose | Data | Legal basis |
|---|---|---|
| Reply to your enquiry and plan the work | Form details | Steps you asked for before a contract, and our legitimate interest in answering you |
| Keep the site secure and running | Server logs | Our legitimate interest in security and reliability |
| Remember your cookie choice | Consent cookie | Necessary to respect your choice |
| Count visits and measure page speed, without cookies | Pages viewed, referring site, country, device type and load times, with no cookies or identifiers (Cloudflare Web Analytics) | Our legitimate interest in a fast, working site |
| Optional analytics (not in use today) | Usage data | Your consent, which you can withdraw at any time |
We do not sell or rent personal data, we do not use it to make automated decisions about you, and we do not add you to a mailing list.
05International transfers
We are a US company, and our providers may process data in the United States and other countries. When data from the European Economic Area, the United Kingdom or Switzerland is transferred, we rely on recognised safeguards such as the European Commission’s Standard Contractual Clauses.
06How long we keep it
- Enquiries: while the conversation is active and for up to 24 months after our last contact, then deleted.
- Server logs: for a short period, for security and troubleshooting.
- Your cookie choice: 12 months, after which we ask again.
You can ask us to delete your enquiry sooner at any time.
07How we protect it
Data travels over encrypted connections. Access to enquiries is limited to the people who handle them, each with their own login. No system is perfectly secure, but we review our safeguards and fix what we find.
08Your rights
Depending on where you live, you can:
- ask for a copy of the personal data we hold about you;
- ask us to correct it or delete it;
- object to, or ask us to limit, how we use it;
- receive it in a portable format;
- withdraw consent at any time, for example from Cookie settings at the foot of every page.
If you live in the European Economic Area, the United Kingdom or Switzerland, you can also complain to your local data protection authority. Residents of California have the right to know, correct and delete their personal information, and not to be treated differently for using these rights. We do not sell or share personal information as California law defines those terms.
To use any of these rights, email privacy@besterr.com. We reply within 30 days.
10Children
This site is for businesses and is not directed at anyone under 16. We do not knowingly collect their data.
11Changes to this notice
If we change how we handle personal data, we will update this page and the date at the top. Significant changes will be highlighted here.
12Contact
Questions about privacy go to privacy@besterr.com, or by post to BESTERR LLC at the registered address above.
Questions about this page?
Write to privacy@besterr.com. A person reads every message.